Terms of Service
Contents
1. Acceptance
1.1On our site, you accept these terms and our Refund Policy when you press an order button with a line above it saying so. When you sell or swap gold, you accept them by confirming the order in your chat. The same goes for an order in our Live Chat or Discord.
1.2Our Privacy Policy explains how we use your data.
1.3We record who accepted, which version and when. That record decides which terms apply to your order.
1.4If you do not accept, we cannot take your order.
2. About Us
2.1ATW.GG (“we”, “us”) runs the website atw.gg and the ATW.GG Discord server.
2.2Reach us through Live Chat on our site, a ticket in our Discord at discord.com/invite/atwgg (opens Discord), or support@atw.gg.
2.3ATW.GG is not affiliated with Jagex Ltd. RuneScape and Old School RuneScape are trademarks of Jagex Ltd.
3. Who Can Order
3.1You must be 18 or older.
3.2You may order a service only for a game account you own.
3.3We may refuse any order before you pay. If we cancel after you pay, we refund in full.
4. What We Sell
4.1We sell gold for Old School RuneScape (OSRS) and RuneScape 3 (RS3), buy gold from you, and swap gold between the two games.
4.2We sell OSRS and RS3 items, and buy items from you.
4.3We provide services on your OSRS account, quoted in our Discord.
4.4We sell OSRS accounts our team builds from scratch, ready made or built to your order.
4.5Your order includes only what your order summary, listing or quote shows.
5. Prices and Payment
5.1The price is the amount in your order summary or quote. We add nothing after you order.
5.2You pay in full before we deliver or start.
5.3On our site you pay in Bitcoin, Ethereum, Litecoin, Solana, USDT or USDC, on the network you choose.
5.4Cash App, Venmo, Zelle, Chime, Apple Pay, Wise, Revolut, Interac, UK bank transfer and card payments go through a Discord ticket. Their minimum order is $20. Some of these methods may need you to confirm the payment is yours before we deliver or start. Services can also be paid in OSRS gold.
5.5You pay your own network or transfer fee. Send the exact amount on the network shown, because coins sent on another network may be lost for good.
5.6A crypto price holds until the payment timer ends. If you send less, send the rest before the timer ends and we deliver once it arrives.
5.7If your payment arrives after the timer ends, tell us within 7 days. We deliver if it covers the current price; if not, you send the difference or we refund it.
5.8We give payment details only on your order page, in your Live Chat or in your ticket. Our staff never message you first, and a payment sent anywhere else is not a payment to us.
6. Delivery
6.1Gold and items are delivered when we complete the trade to the RSN in your order. We cannot reverse a trade to a wrong RSN you gave us.
6.2We trade on a members or free-to-play world, or by drop trade. A PvP kill costs extra, and anything lost during it is your loss.
6.3An account is delivered when your order page shows its login details, or when we post them in your ticket.
6.4A service starts when a worker takes your order and ends when the worker reports it complete in your ticket.
6.5When you sell us gold or items, we pay you in your chat after your trade, at the price we confirmed before it. A swap is complete when both trades are done.
6.6Every time we give is an estimate. A delay does not entitle you to compensation beyond our Refund Policy.
7. Accounts
7.1We are the original owners of every account we sell. Our team creates the Jagex Account and the character, then trains it.
7.2You get full access, including the email the account is registered to. Each Jagex Account holds only the character you buy.
7.3The listing shows the stats and the build. We tell you about any offence on the account before you pay.
7.4Within 24 hours of delivery, check the account against the listing before changing anything. Then:
7.4.1change the email to one you own;
7.4.2change the password;
7.4.3set up your own two-factor authentication and save the backup codes;
7.4.4remove anything under Linked Accounts;
7.4.5log out and end all sessions.
7.5If you raise no problem within 24 hours of delivery, the handover is complete.
7.6For 30 days from delivery, if Jagex locks the account, we give you its creation details and support your appeal. Jagex decides the appeal.
7.7Once you’ve changed the email and put your own 2FA on the account, we’ve got nothing left. No login, no email, no codes.
7.8We are not responsible for:
7.8.1bans, mutes or offences from anything done after delivery;
7.8.2gold, items or anything else you add to the account;
7.8.3losing access yourself, including a lost password, lost backup codes or a login you shared;
7.8.4losses after you import the character into a Jagex Account that holds other characters;
7.8.5contacting Jagex support after we told you not to;
7.8.6skipping clause 7.4, or securing the account before checking it.
7.9You may resell the account. Our help under clause 7.6 ends when you do, and your buyer deals with you, not us.
7.10If a Hardcore Ironman account we build to your order dies before delivery, you choose one of two options. We continue it as a normal Ironman at half the original price and refund the rest. Or we refund your balance minus the work already done.
8. Services
8.1Our team plays your account by hand, using RuneLite or the official Jagex Launcher only.
8.2Change your password and bank PIN before and after the service. After it, make sure no backup codes or linked accounts you gave us still work.
8.3Remove any wealth the service does not need before we start. Anything left on the account is your risk, except under clause 8.6.
8.4Stay logged out during the service unless your worker or a manager tells you otherwise.
8.5Send your login details only to the worker on your order, in our Discord, after payment. Details you share anywhere else are your risk.
8.6Tell us your bank value before we start. We assign a worker whose deposit covers it, and we compensate a loss that worker causes up to the deposit.
8.7A Hardcore Ironman death during a service is your risk.
8.8Tell us about any build or level limit before we start. We are not responsible for accidental experience or levels on special builds such as pures, zerkers or obbies.
8.9You provide the items and supplies the service needs, unless your quote says we do.
9. Game Risk
9.1Jagex Ltd owns RuneScape and Old School RuneScape, sets their rules and decides what happens to any account.
9.2Jagex may mute, lock or ban an account that trades with, or is played by, a third party. You accept that risk when you order.
9.3We are not responsible for mutes, locks, bans, rollbacks or restrictions Jagex applies, or for game updates, outages or bugs. Clauses 7.6 and 8.6 still apply.
10. Rewards
10.1Orders earn points at rates set by the product and by your Loyalty Role.
10.2Points have no cash value. You cannot buy, sell or transfer them, and they work only on our reward wheels.
10.3Your points expire one month after your last order.
10.4Each wheel shows every reward and its chance before you spin. The points come off your balance when you spin, and the result is final.
10.5Claim a reward within 10 days of the spin, in Live Chat or a Discord ticket. Unclaimed rewards expire after 10 days.
10.6You can claim once your rewards total 50M (GE value) or more. A smaller reward comes with your next order inside those 10 days. A service reward can be claimed at any value.
10.7Roles follow your lifetime spend, as the Rewards page shows. You keep them for good, and Discount Roles and Loyalty Roles stack.
10.8A referral earns you 100 points when a friend who has never used a code joins our Discord with yours. Once that friend places a first order, you both get 5% off your next order. You cannot use your own code.
10.9Each Sythe vouch earns 50 points and 3% off your next order, for one vouch per order and up to 10 a month.
10.10We remove points, rewards and roles gained through fake orders, reversed payments, multiple accounts or referral abuse, and we may ban the Discord account involved.
10.11If the law where you live does not allow a reward program like this, you may not spin the wheels.
10.12Changes to the wheels, rewards or rates take effect 14 days after we announce them on the Rewards page and in our Discord. Rewards already won stay as they are.
11. Conduct
11.1If you do any of the following, we cancel your order, remove your points, rewards and roles, and ban you from our Discord. Our Refund Policy decides any refund.
11.1.1You pay with stolen funds or try to defraud us.
11.1.2You deal with our workers outside our tickets to avoid our fee.
11.1.3You threaten or harass our staff or workers.
11.2For spam or abuse in our channels, we warn you first, then mute you, then ban you.
12. Payment Disputes
12.1Bring any payment problem to us first, under clause 14.1.
12.2If you open a chargeback or payment dispute without contacting us, we send our order records to the payment provider. We also cancel any undelivered part of the order and refuse future orders.
12.3A crypto payment cannot be reversed. Only a refund under our Refund Policy gets it back.
13. Our Responsibility
13.1Our total responsibility for an order is limited to the amount you paid for it.
13.2We are not responsible for lost play time, other accounts or lost profits.
13.3Nothing in these terms limits our responsibility for fraud or deliberate wrongdoing. Nor does it limit anything the law where you live does not allow us to limit.
14. Problems and Disputes
14.1Raise any problem with us first, through a channel in clause 2.2, with your order ID. We reply within 48 hours.
14.2If we cannot settle it, you keep every right the law of the country you live in gives you.
15. Changes
15.1We may change these terms. A change that affects your rights or costs takes effect 14 days after we post it here and in our Discord.
15.2A correction that changes no rights or costs takes effect when we post it.
15.3A change never applies to an order already placed.